Returns Policy
Thanks for shopping at Zometool.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 61 calendar days to return an item from the date you received it.
To be eligible for a return, your item must in a gently used condition and the item must be returned in its original packaging.
You should expect to receive your refund within four weeks at the latest of giving your package to the return shipper —in most cases you will receive your refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
How To Return Your Item
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
Please mail your item to the following address:
Zometool Inc.
1040 Boston Ave
Longmont CO, 80501
USA
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
Most orders ($2,000 and under) ship within 2 business days of the order being placed on our site but there may be times where fulfillment takes longer.
We can ship to most addresses in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Contact Us
If you have any questions on how to return your item to us, please contact us.